ALL PRICES ARE IN CANADIAN DOLLARS. We accept the following payment methods: American Express, Visa, MasterCard, Discover, and JCB. Visa Debit and MasterCard Debit are also accepted payment options.
Our shipping policies are the best in the business, including 4 to 7 business day and FREE when purchases are over $200. Shipments to apartment buildings and PO Boxes are available, however, please provide an alternative address to expedite the shipping time. If we are unsure of your address, we will contact you via phone or email. Please note: if recipient is in a remote location, there may be a delay in shipping time due to Courier's ability to reach those areas. Please note, the shipping charge is NOT refundable with returns under our return policy.
Orders placed before 2:00 pm EST Monday to Friday are usually shipped same day. Orders placed after 2:00 pm EST are considered the following days orders. Day one of your order does not count as a business day towards the shipping timeline (as per couriers' rules). Update emails are sent to you for each change in order status:
1. PROCESSING - order received
2. ENTERED - order submitted to the appropriate warehouse
3. PREPPED FOR SHIPMENT - stock verified and product is ready to be shipped.
4. COMPLETE - The item has shipped and tracking information has been emailed to you.
Returns and exchanges within our return policy are provided with free return and exchange shipping.
At Barrie Orthotics Lab, protecting the security and confidentiality of your data is a responsibility we take seriously. We will never disclose any personal information you provide such as name, address, phone number or email. In addition, your purchase history will never be revealed to any third parties.
Credit card information is never retained, and information provided is encrypted during transmission using Secure Socket Layer (SSL) software, so your data is always kept protected and secure at the highest level. This is our promise to you.
Returns are simple, even if you have worn the product, lost the packaging etc. Please send your request to email@example.com for the returns department to begin the process. If you have your order number or the name associated with the order, please provide it in your email so we can locate your order in our system. We ask that you please provide the original packaging, if possible, with your return. We understand how hard it is to keep all packaging and even opening packages without damaging them. Please place your item in a suitable shipment box to ship the item(s) back with our pre-paid return label. We will provide you with a free return shipping label to return the product back to us if you fit within our return policy guidelines.
Please note: Custom Knee Braces, Bone Growth Stimulators, Cold Therapy Products, DRYPro Cast Relief, ComfiHips, Compex FIXX, TENS and like units do not qualify for the 30 Day Money Back Guarantee.
iWalk, DRYPro Products, Post-Operative Braces, Rigid Ankle/Foot Immobilizers and Shoulder Immobilizers/Slings are subject to a 5 day return policy from time of delivery.
Barrie Orthotics Lab is committed to a no risk online shopping experience. If you have ordered the wrong size or product and require an exchange please email firstname.lastname@example.org and let us make it right for you. We are pleased to cover the shipping fees for the first exchange on your order. Please note if you have multiple exchanges on the same order you will be responsible for the shipping fees after the first complimentary exchange.
Warranty issues may be sent to email@example.com and once again we will handle everything for you. Simple, safe, and quick. We will make it right.
Barrie Orthotics Lab does its best to keep all items in stock but sometimes demand can exceed supply, and a product will be listed as backordered. Backordered products will be shipped as soon as possible and updates will be provided to you along the way.
Quite simply, we want your purchase to work for you. Our no-risk, 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price.
Please note, for regulation or indication purposes some items are subject to different money back guarantee rules, this includes: Custom Knee Braces, Bone Growth Stimulators, Cold Therapy Products, DRYPro Cast Relief, ComfiHips, Tens and like units. iWalk2.0, DRYPro Products, Rigid Ankle/Foot Immobilizers and Shoulder Immobilizers/Slings are subject to a 5 day return policy from time of delivery.